UNCOMMON SQUARE

Expressing style leads to happier people

RETURN POLICY

Our Guarantee:

Our products were carefully vetted by our supplier on-boarding team to make sure that only the highest-quality products are sold to you. As such, the product offerings are guaranteed to be of high-quality and have high satisfaction rate.

How the return/refund process works:

In extreme cases, Uncommon Square reserves the right to overturn a supplier's return policy.

Such cases include:

  • The customer received a damaged or incorrect product: In the case that a customer reports a damaged or incorrect product, the customer will be required to submit photo evidence within 15 days of receiving the item. If the claim is approved, the supplier is responsible for paying the return shipping charges and for replacing or refunding the order. If the product packaging is damaged but the product itself is intact, the recipient must submit a claim to the shipping carrier directly.
  • The shipment was returned to the supplier due to an incorrect address: In the case that a reshipment is required due to an address entry error on the customer's end, this additional shipping cost will be covered by the retailer.
  • Missing order: In the case that a package is delivered (based on tracking number update) but the recipient claims that they did not receive the item, the recipient must submit a claim to the shipping carrier directly.
  • Late order: In the case that the product has not been processed or shipped within the time frame agreed to by the supplier, and the customer wishes to cancel the order, then the supplier is responsible for refunding the order. Please note that a supplier may sometimes require more time to fulfill orders such as during high-volume seasons. In these instances, the supplier is allowed to notify retailers that their orders will be fulfilled later than normal.

Contact Uncommon Square for the correct return address and we will let you know quickly. Some suppliers request sending to their main address on package, others to the factory itself for faster returns or exchanges. Uncommon Square always holds the supplier’s funds for the period of the return policy. For example, if the supplier offers 15 days return policy, we do keep the fund in Uncommon Square's account for that 15 days.

Follow these steps for returns/refunds:

  • Make sure the customer has a valid reason to return the product.
  • Contact US - so that we can alert the supplier about an incoming product!
  • A customer can return the product back to the address on the package or factory, we will let you know which.
  • As soon as the package arrives back to the Uncommon Square's supplier, we process the refund to our account.
  • We will then refund to the customer afterwards.

For specific return policies other than above, check each individual product's Additional Information tab or link. This tab or link also contains shipping information as both may change for each product.

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